Let’s break the ICE!

U.S. Army Garrison (USAG) Ansbach invites you to share your feedback through the Interactive Customer Evaluation (ICE) system.

ICE is a web-based tool that allows users to recognize great service, point out a concern, or make a recommendation about services offered by Installation Management Command (IMCOM) to the Ansbach military community.

As the Garrison’s primary means of receiving feedback directly from its customers, ICE empowers customers to make a difference on how USAG Ansbach deliver products and services, by offering recommendations and bringing up issues or concerns. Customer comments are a critical component in helping the command prioritize and refocus installation services and support to meet changing requirements.

Service managers are required to review and follow-up on every comment regardless of whether the customer asks for a response or not. Though it’s not required, customers are highly encouraged to provide their contact information when submitting a comment card through ICE, so service managers can provide immediate response.

While customers can leave anonymous comments, which is still helpful, it often leaves service providers without crucial details needed to resolve the issue. If the customer provides contact information, managers can contact them and ask for additional information, or respond directly to the customer with an answer, or even have a discussion about ways to improve.

Not providing contact information also limits how ICE can help. Contact information maximizes the opportunity to assist the customer, which often turns a negative experience into a positive interaction.

ICE is available to every IMCOM customer using IMCOM services – Soldiers, their Families, as well as veterans, Retirees and Civilian employees.

Visit USAG Ansbach ICE site at https://ice.disa.mil/index.cfm?fa=site&site_id=158&dep=DoD), or scan the Quick Response code with your mobile device to access ICE and let your voice be heard.

QR code with link to USAG Ansbach ICE site

ICE is easy to download on your smart device from any web browser for immediate feedback. Use ICE’s homepage (https://ice.disa.mil) or navigate to the USAG Ansbach ICE website (https://ice.disa.mil/index.cfm?fa=site&site_id=158&dep=DoD) to add to your device’s home screen. Then:

 

For Android devices:

  1. Click on the 3 vertical dots (the menu fly out) on the right side of the URL box above
  2. Click “Add to home screen”

 

For Apple devices:

  1. Click on the “Share” icon at the bottom of the screen (box with an arrow pointed up)
  2. Click “Add to home screen”

Additionally, many of our service provider areas have quick response (QR) codes on posters/business cards for scanning by a smart device which takes you directly to that service provider comment card.

If you have any ICE related questions, comments, or concerns, please contact the USAG Ansbach ICE program manager at (314) 468-7904.

(Visited 247 times, 1 visits today)

Comments are closed.